ClearGlass

About 3

• What is ClearGlass?
• Is ClearGlass compliant with the European Union's Markets and Financial Instruments and Packaged Retail and Insurance-based Investment Products directives?
• What is ClearGlass’ relationship with McLagan?

Templates 2

• Why do you collect data using the IDWG templates?
• Do you use other collection frameworks?

Product 3

• How long does it take to process reports that are submitted?
• What are the products ClearGlass offer?
• How long does it take to process reports that are submitted?

Billing & Invoices 3

• What are my payment options?
• How do I pay my invoices?
• How do I change my billing information or payment details?

Technical Support 9

• How do I contact the ClearGlass support team?
• The password link you sent me doesn't work. What do I do?
• I can't find the technical information I'm looking for. What do I do?
• How do I download the IA / IDWG templates?
• How do I submit the data requested by an Asset Owner?

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Pricing and Billing 3

• How much does it cost for Asset Managers to submit data requested by Asset Owners?
• How much does it cost per report submission?
• What are my payment options?

Data 8

• How does ClearGlass collect data?
• Where is the data collected located?
• What is the network architecture at the data center(s)?
• What is the network architecture at the data center(s)?
• What are the data backup mechanisms used to backup and restore the Service and data, including frequency and retention periods?

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Technical Support 9

• I forgot my password/How do I change my password?
• How do I contact the ClearGlass support team?
• When is technical support available?
• The password link you sent me doesn't work. What do I do?
• I can't find the technical information I'm looking for. What do I do?

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Data 8

• How does ClearGlass collect data?
• Where is the data collected located?
• How is data secured?
• What is the network architecture at the data center(s)?
• What are the data backup mechanisms used to backup and restore the Service and data, including frequency and retention periods?

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Pricing and Billing 2

• What are my payment options?
• How do I change my billing information or payment details?